How can we help?

Account

Signing in

If you can't sign in, email us from the address on your account and tell us which sign-in method you use.

Account

Deleting your account

In the app, open Settings, then Account Management, then Status & Deletion, and tap Delete My Account. Deletion is permanent. To pause your account instead, choose Deactivate Account.

Can't open the app? Email us from the address on your account.

Pion Balance

Purchases and refunds

Apple handles refunds for App Store purchases through Report a Problem. For any other balance question, email us.

Safety

Reporting content or people

Use Report on a thread, reply, message, or profile in the app, or block the account. You can also email us a link or screenshot. If someone is in immediate danger, contact local emergency services first.

Privacy

Privacy requests

To access, correct, or delete your information, or to ask how we handle it, email us.

Contact

Reach us

support@pion.social